Why trust is everything
Do bank appraisers trust their fee appraisers?
Do appraisal firm owners trust their staff appraisers?
An affirmative answer gives you productivity, efficiency and flow. Hesitation results in stress. Working long hours. Double checking their work, doubting and repeat. Every day.
Trust is everything.
Authentic give back
Last week Brenda Dohring Hicks, MAI co-founder of Realwired (and my wife) presented to software entrepreneurs in Kelowna, BC. The topic was trust, appropriately titled Enterprise Trust BuilderTM. The concept focused on the authentic give back to our clients. Providing valuable content, support and insight that can make a difference in day-to-day business life.
Reduce team stress
Our YouConnect client success team works hard to build trust with the goal to take appraisal departments to the next level. We listen to our clients and how they currently run their department. Our goal is to suggest and facilitate new processes beyond the basics of just appraisal ordering. We learn from each other the best way to handle the multitude of things that bog us down. The daily frustrations.
We work hard to live up to our website tagline. “Successful appraisal departments are switching to YouConnect. Trust an appraisal/environmental platform designed by valuation experts supported by excellent customer service.”
Create more than just reports
DataComp Suite is for commercial fee appraisers. Our tagline is, “We simplify commercial real estate appraisal creation. Track your comparables, automate appraisal report writing and manage office workflow.” The emphasis is on simple. But simple is hard.
When the student is ready
Our goal is to make software meaningful, easy to use and results focused. The goal is to replace the manual with the automated. We recognize that some appraisers don’t have the time to create awesome templates to automate their reports. Sometimes these projects get shelved and appraisers revert back to the old way.
We love helping you get to the finish line. We’ve been working on providing resources for our clients. Like any coach though, it requires the client to show up, provide energy and have follow through. Move beyond the basics, consider managing your office with our workflow product. When the student is ready, the master appears.
What If the economy tanks today
With a likely left turn of the economy, are you preparing your clients? Are there gaps? See the opportunity, not the threat. Valuation experts are the best go-to people to navigate if the waters get rough.
If you’re in the appraisal department, your risk management skills will be invaluable. If you’re a commercial fee appraiser, your local market insight is invaluable.
Trust will improve communication and relationships. You’ll be able to manage projects much more effectively. The result? You’ll find it easier to get the results you want for your clients.
Take the time to work on internal processes that drive a faster-better product or service. Take the time to coach your people. Take the time to make things better. If the market goes funky, even more reason to rely on valuation experts in and outside the bank.
TED (Trust, ethics and determination)
TED is like peanut butter and jelly. They go well together. Individually meh, collectively, delicious.
Linda Fisher Thornton teaches us the relationship between ethics and trust.
- Proactive ethics is part of what it takes to build trust.
- Building trust is part of what is required to maintain good ethics.
- Ethical behavior and choices help build trust.
Trust is the New Currency by Sheila Holt and Fredrik Sandvall highlights the concept that at the economy’s core, relationships are founded on trust.
Loyalty is demonstrated
“Trust starts with truth and ends with truth” according to Santosh Kalwar. Ziad K. Abdelnour believes, “Trust is earned, respect is given, and loyalty is demonstrated. Betrayal of any one of those is to lose all three.”
Work to deliver TED: Trust, ethics and determination with your staff. The internal and external effects with your team and clients will be amazing. Find the time to authentically give back to our valuation industry.
It matters. You matter.
Trust is everything.